Below is a list of common questions asked by customers
General
How do I transfer my package to an alternate package destination ?
Simply return mail your Voucher to Great Weekend Holidays, noting your purchase details. The purchasers details include, Name, Address, Sales Number & Contact Number and your new package choice.
Alternatively complete the voucher transfer form located here.
You will receive your new package within 7 business days.
What if the voucher was gifted and I don’t have the sales number?
Please put the purchasers name in the comments box of the transfer form.
My voucher has expired, what can I do?
Please telephone Customer service on 03 9650 1699
I would like to validate, but I don’t know if the dates are available?
My receipt has a credit for a voucher but no voucher was in the package?
You have a credit with Great Weekend Holidays when you validate your selection you will receive a voucher ($79.90 value)
My question is not listed here, I need more information?
Contact Customer Service by email at [email protected].